General

This document (“Privacy Policy”) explains the privacy rules applicable to all information collected or submitted when you access, install, or use our Services.

All definitions and capitalized words used in this Privacy Policy are defined here or in our General Terms.

By visiting our websites, by submitting your personal data to us, and by accessing, installing and/or using the Services, you confirm that you have read this Privacy Policy and agree to be bound by this Privacy Policy. If you disagree with the rules of this Privacy Policy, please do not use our Services.

Information in this Privacy Policy is provided in layers, meaning that all information related to our general personal data processing practices is provided here. Meanwhile, additional Service-specific information applicable to separate CyStack products or websites are accessible via links in this Privacy Policy.

1. Information provision

1.1. When using CyStack Platform, we may ask you to provide some information about your Website such as: domain name, IP address, server administrator account or personal information such as: name, address, phone number, email address…

1.2. When declaring personal information, you should make sure that all information is accurate and legal. We do not bear any liability with regard to the law of information informed.

1.3. We use the information you provide to process your order, provide the service and other issues at your request. In addition, we will use that information to manage accounts, verify, conduct online transactions, improve layout and content of the website, and adjust until reach the user’s requirement.

1.4. You will receive information about new products, warning of CyStack… via email. If you do not wish to receive this information, please click on the reject link in any email we send. Within 7 days of receiving the instruction, we will stop sending the information.

1.5. Data collected by Technology:

• Device and Browser Data: We automatically log the following information (as applicable) when you access CyStack platform: operating system name and version, device identifier, and IP address. This data is used to secure your Account, optimized for your device, facilitate customer support, and for tax and compliance purposes (e.g: using the region associated with your IP address to display local regulatory notices - if any).

• Cookies. Cookies, pixels and other similar technologies are usually small text or image files that are placed on your device when you visit our website. Some cookies are essential for our website to operate smoothly; others are used to improve website functionality or analyze aggregated usage statistics to improve website performance (as in the case of Google Analytics cookies). We also use affiliate cookies to identify the customers referred to the website by our partners so that we can grant the referrers their commission. You can check what cookies we use in the detailed cookie table that is accessible.

1.6. Data obtained from Third Parties:

• If you process your access to CyStack Platform through other parties like Google, Facebook, Github,... the only information we require is Default Public Profile, which are email and/or avatar.

• We receive information about users from our service providers (For Payment, those are Name and Billing Address to validate an Account; For Google Analytics, to monitor App Performance with analytics services.

2. Privacy

2.1. We undertake that only CyStack shall have the right to acquire and use your information in accordance with the terms and conditions stipulated in this “Privacy Policy”. We are committed to protecting your information in all possible ways to prevent this information from being in searching, in use or unexpected disclosure.

2.2. Information relating to the server account, payment card will not be saved on the system of CyStack.

2.3. We may disclose your personal information in cases which stipulated by law or at the request of a jurisdictional court.

3. Engagement

3.1. We assure you that CyStack will not collect any of your personal information on purpose unless you voluntarily provide this information.

3.2. When you provide personal information to CyStack, you also know clearly that we have a intention to exploit data for any purpose and we have your approval for using such data.

3.3. You have the right to request your Personal Data be erased. If you delete your Account, your data will be deleted automatically.

4. GDPR

Information for users in the European Economic Area (EEA)

Please note that unless expressly noted otherwise, CYSTACK (as defined in General Terms) shall act as the responsible personal data controller for any data processed.

Grounds for data processing

Your personal data is mainly processed for the purpose of providing you the best Services under the legal basis of performance of the contract between you and CYSTACK, as provided in our General Terms.

We also process your personal data under the legal basis of our legitimate interest:

• to properly administer business communication with users;

• to operate our services and ensure their secure, reliable, and robust performance;

• to receive knowledge of how our website and applications are being used.

CYSTACK may process your personal data for marketing purposes in the following cases: when we obtain your consent for such processing (the legal basis for processing, in this case, is your consent) or when applicable law permits us to contact you without separate consent (under the legal basis of a legitimate interest).

Term for storing personal data

We keep your personal data for as long as reasonably necessary for the purposes set out in this Privacy Policy. The data might be kept longer if required for tax, accounting, payment processing purposes, to ensure we would be able to defend or raise a claim, or where we have a specific need - though we will generally not keep personal data for longer than two years following the last date of communication with you, unless the data is necessary in order to provide the Service.

International transfers

CYSTACK is based outside the EEA and has service providers established in various countries. These locations may not guarantee the same level of protection of personal data as the one in which you live. We assess the circumstances involving all cross-border data transfers and have suitable safeguards in place to require that your personal data will remain protected in accordance with this Privacy Policy. If necessary, we use standard contractual clauses approved by the European Commission to transfer your personal information from the EEA to other countries.

Your rights

Users based in the European Economic Area (EEA) receive additional rights related to their personal data. You may:

• request us to erase your personal data;

• object to the processing of your personal data which is done on the basis of our legitimate interests (e. g. for marketing purposes);

• request us to provide you with a copy of your personal data in a structured, commonly used and machine-readable format or to transmit (if technically feasible) your personal data to another controller (only where our processing is based on your consent and carried out by automated means);

• restrict the processing of your personal data (when there is a legal basis for that);

• withdraw your consent where processing is based on a consent you have previously provided;

• exercise your rights by contacting us directly or, if all else fails, by lodging a complaint with a supervisory authority.

5. Change of information and privacy policy

4.1. The content of this “Privacy Policy” may change to suit CyStack’s needs as well as the requirement and feedback from customers. When updating this policy, we will set up the “last updated time”.

6. Contact information

5.1. If you have any claims, opinions, contact or feedbacks on this “Privacy Policy”, please contact via email address: contact@cystack.net.